01 Key Benefits of Managed Services
01 Key Benefits of Managed Services
Fixed monthly fee, increasing your control over your ICT budget.
24 x 7 proactive systems monitoring and alerting.
Options to tailor a solution to support and manage all, or part of your ICT infrastructure the way that you want.
Utilizing our wide range of solutions and we’ll be fully accountable for all aspects of delivery of your ICT needs.
Leveraging our wide range of vendor relationships.
Advice and know-how of our certified technicians.
Strict service level agreements (SLAs), providing guarantees around availability and performance of your ICT infrastructure.
Better uptime across your infrastructure
via proactive, real-time system monitoring and issue detection.
02 Core Services
Keep critical ICT services available to your business through proactive management of the server infrastructure. We provide service support for a wide range of technologies including professional support of both, Apple Mac and Microsoft Windows.
Take away the complexity of managing network infrastructure with our managed network service. We provide service support for a wide range of networking products including LAN, Wireless, Firewall, Load Balancing, and Content Filtering and WAN Optimization platforms.
Cloud services are what give users and organizations true mobility and freedom to work on all devices. They make integration simple and are a constant backup source. We configure, integrate and manage systems like Google Apps, Office 365 and Drop Box, just to name a few.
We will provide all aspects of support for your staff, from assisting them with day to day ICT support through to network administration tasks such as managing their mailboxes, User accounts and application access.
Service support for variety of devices your users have, including desktops, laptops, tablets and mobile devices. With the rising demand for BYOD computing, our managed devices offerings are an easy way to simplify user device support.
Protecting your company data is a key objective for us. We will manage the daily protection of your data and ensure that data can be retrieved as and when required.
Our clients are our business. We do everything in our power to foster trusted relationships and maximize satisfaction of our services. We deliver and manage strategic and simplified ICT solutions that will align with your organization’s true requirements, objectives and goals.”
Ramy Fahmy, Director
03 Key Features
We’ll simplify the management of your ICT whilst helping improve the flexibility and scalability of your business.
04 Our approach to Managed Services
You’ll have dedicated support team members, as well as direct access to highly certified technicians for strategic advice on the selection of technologies and the approach required to meet your business objectives.
Prior to service commencement, a comprehensive transition management process is initiated to ensure that technological and technical resources are implemented as efficiently and effectively as possible.
While not the complete list, these activities include: understanding your organizational model, management, workflows, and staff and ICT demands to provide the most optimal working relationship on all sides.