01 Key Benefits of Managed Services
Managed Services
Reduce Financial Risk.
Fixed monthly fee, increasing your control over your ICT budget.
Reduce Operational Risk.
24 x 7 proactive systems monitoring and alerting.
Modular Flexibility.
Options to tailor a solution to support and manage all, or part of your ICT infrastructure the way that you want.
Simplify supplier Management.
Utilizing our wide range of solutions and we’ll be fully accountable for all aspects of delivery of your ICT needs.
Access to technology.
Leveraging our wide range of vendor relationships.
Access to Expertise.
Advice and know-how of our certified technicians.
High levels of service.
Strict service level agreements (SLAs), providing guarantees around availability and performance of your ICT infrastructure.
Increased Productivity.
Better uptime across your infrastructure
via proactive, real-time system monitoring and issue detection.
SPECIALIST
SUPPORT FOR MANY
INDUSTRIES.
Let us simplify the management of your ICT services and help deliver technology solutions that work exactly the way you want them to.
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- Medical & Surgery
- Professional Services
- Education and Early Learning
- Manufacturing & Construction
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02 Core Services
Server Monitoring
Keep critical ICT services available to your business through proactive management of the server infrastructure. We provide service support for a wide range of technologies including professional support of both, Apple Mac and Microsoft Windows.
Managed Network
Take away the complexity of managing network infrastructure with our managed network service. We provide service support for a wide range of networking products including LAN, Wireless, Firewall, Load Balancing, and Content Filtering and WAN Optimization platforms.
Cloud Services
Cloud services are what give users and organizations true mobility and freedom to work on all devices. They make integration simple and are a constant backup source. We configure, integrate and manage systems like Google Apps, Office 365 and Drop Box, just to name a few.
End User Support
We will provide all aspects of support for your staff, from assisting them with day to day ICT support through to network administration tasks such as managing their mailboxes, User accounts and application access.
Managed User Devices
Service support for variety of devices your users have, including desktops, laptops, tablets and mobile devices. With the rising demand for BYOD computing, our managed devices offerings are an easy way to simplify user device support.
Security
Protecting your company data is a key objective for us. We will manage the daily protection of your data and ensure that data can be retrieved as and when required.
20+
Managed
Service Clients
Service Clients
Our clients are our business. We do everything in our power to foster trusted relationships and maximize satisfaction of our services. We deliver and manage strategic and simplified ICT solutions that will align with your organization’s true requirements, objectives and goals.”
Ramy Fahmy, Director
03 Key Features
We’ll simplify the management of your ICT whilst helping improve the flexibility and scalability of your business.
- Ability to solve issues at the first point of call.
- Access to a local resource of certified technical engineers.
- A proven model that enables us to work with a range of client situations.
- Customizable Service Level Agreements to suit your organization.
- Continuous business improvement with strategic guidance.
- Consultancy for optimizing your ICT infrastructure.
- Business case preparation and upgrade planning.
- Support Help Desk and Service Delivery Management based on SLAs.
04 Our approach to Managed Services
Think of our team as your team.
You’ll have dedicated support team members, as well as direct access to highly certified technicians for strategic advice on the selection of technologies and the approach required to meet your business objectives.
Prior to service commencement, a comprehensive transition management process is initiated to ensure that technological and technical resources are implemented as efficiently and effectively as possible.
While not the complete list, these activities include: understanding your organizational model, management, workflows, and staff and ICT demands to provide the most optimal working relationship on all sides.